tag:status.smxemail.com,2005:/historySMX Secure Cloud Solutions Status - Incident History2024-03-29T18:23:31+13:00SMX Secure Cloud Solutionstag:status.smxemail.com,2005:Incident/203234952024-03-28T12:11:23+13:002024-03-28T12:11:23+13:00External DNS resoution issues<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>12:11</var> NZDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>10:46</var> NZDT</small><br><strong>Monitoring</strong> - A work around is in place which should help prevent DNS failures and allow these domains to resolve. We are working with Dreamscape Networks to resolve this issue fully.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:56</var> NZDT</small><br><strong>Identified</strong> - There is currently an issue where Dreamscape Networks are experiencing some DNS resolution problems (MX records are not able to be resolved) which is resulting in SMX customers not able to look up these domains . These domains will have the NS servers:<br /><br />ns1.syrahost.com<br />ns2.syrahost.com<br /><br />This problem is external to SMX , however we are clearing the cache on a regular basis to so the correct DNS records can be picked up.<br />Further details regarding this will provided once they are known.</p>tag:status.smxemail.com,2005:Incident/199967952024-02-21T20:00:56+13:002024-02-21T20:00:56+13:00SMX3 planned outage<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>20:00</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:00</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:15</var> NZDT</small><br><strong>Scheduled</strong> - In order to update internal configuration on backend services, the SMX3 portal will be unavailable for a short period between 7pm and 8pm.</p>tag:status.smxemail.com,2005:Incident/198899022024-02-09T01:00:56+13:002024-02-09T01:00:56+13:00SMX Network Maintenance<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:46</var> NZDT</small><br><strong>Scheduled</strong> - SMX will perform core network upgrades at our secondary site, during which time all customer mail traffic will be directed to our primary site instead. We do not expect any customer impact, however we will be operating at reduced redundancy throughout. The change is expected to take up to 2 hours, but we have allowed 4 hours in the event that rollback should be required.</p>tag:status.smxemail.com,2005:Incident/196706012024-02-02T15:41:38+13:002024-02-02T15:41:38+13:00Secure Email Gateway Failover Testing<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:41</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>09:01</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>08:15</var> NZDT</small><br><strong>Scheduled</strong> - For the week of January 15th to 18th, 2024, SMX will be conducting failover testing of our Secure Email Gateway. No impact is expected, but in the event of any delivery issues or delays, please contact SMX Support.</p>tag:status.smxemail.com,2005:Incident/193257042023-12-05T18:45:09+13:002023-12-05T18:45:09+13:00Planned Maintenance for SMX3<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>18:45</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:45</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:38</var> NZDT</small><br><strong>Scheduled</strong> - Planned maintenance may cause a brief service interruption or application errors to the SMX3 Management Portal during the scheduled window. We anticipate this will last for less than 1 minute.</p>tag:status.smxemail.com,2005:Incident/191315882023-11-16T07:00:00+13:002023-11-16T11:56:08+13:00Duplicate SMX Reports<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>07:00</var> NZDT</small><br><strong>Resolved</strong> - Two instances of the SMX subscription engine were running causing duplicate reports to be sent. We have fixed this issue and apologise for any inconvenience or confusion.</p>tag:status.smxemail.com,2005:Incident/190641992023-11-14T08:07:18+13:002023-11-14T08:07:18+13:00Routine maintenance of portal backend servers - SMXEMAIL NZ/AU<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:07</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>21:00</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>13:35</var> NZDT</small><br><strong>Scheduled</strong> - SMX will perform routine maintenance of the platform. During the advertised window there will be a 5 minute outage to portal access in order for us to apply security patches.</p>tag:status.smxemail.com,2005:Incident/186367612023-09-29T16:46:03+13:002023-09-29T16:46:03+13:00Issues sending to NZ domains<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:46</var> NZDT</small><br><strong>Resolved</strong> - This issue has now been resolved. If any rejected emails are sent again now they should go through fine.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>11:10</var> NZDT</small><br><strong>Identified</strong> - There is a current issue sending to some New Zealand domains due to some external providers who are experiencing issue with their DNS set up. Once we are aware of any updates to this issue we will inform you via this page.</p>tag:status.smxemail.com,2005:Incident/185302232023-09-18T13:10:34+12:002023-09-18T13:10:34+12:00Sending to Australian domain names<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:10</var> NZST</small><br><strong>Resolved</strong> - This issue has now been resolved , if any rejected emails are sent again they should go through fine now.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:48</var> NZST</small><br><strong>Investigating</strong> - Some customers maybe experiencing issues sending to Australian domain names , we are investigating this at present and we will update you once we have more information.</p>tag:status.smxemail.com,2005:Incident/184014402023-09-07T08:57:20+12:002023-09-07T08:57:20+12:00DMARC failures<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>08:57</var> NZST</small><br><strong>Resolved</strong> - This is incident has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:48</var> NZST</small><br><strong>Identified</strong> - An issue has been identified where emails are being incorrectly rejected due to DMARC , a fix is being worked on for this at present. In the meantime you can opt out the sender the SMX email admin portal. Further updates will be posted once they are known.</p>tag:status.smxemail.com,2005:Incident/183141142023-08-31T22:01:02+12:002023-08-31T22:01:02+12:00Mail Configuration Database Maintenance<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>22:01</var> NZST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:02</var> NZST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:38</var> NZST</small><br><strong>Scheduled</strong> - This change applies some security updates to the mail configuration database servers. <br /><br />The impact should be limited authentication errors affecting a limited number of customers as the database is restarted which will take a couple of minutes during this window.</p>tag:status.smxemail.com,2005:Incident/182990002023-08-31T07:56:20+12:002023-08-31T07:56:20+12:00Mail Configuration Database Maintenance<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>07:56</var> NZST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:00</var> NZST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:55</var> NZST</small><br><strong>Scheduled</strong> - This change applies some security updates to the mail configuration database servers. <br /><br />The impact should be limited to control panel API errors as the database is restarted which will succeed on retry.</p>tag:status.smxemail.com,2005:Incident/183152222023-08-30T22:00:48+12:002023-08-30T22:00:48+12:00Update to SMX Docments website<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>22:00</var> NZST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>21:00</var> NZST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>14:56</var> NZST</small><br><strong>Scheduled</strong> - The SMX documentation website will be unavailable for 30 minutes within the change window while an upgrade is made to the documentation website . This does not impact the main SMX website. In the event of any issues a rollback will be made.</p>tag:status.smxemail.com,2005:Incident/180799522023-08-09T15:46:42+12:002023-08-09T15:46:42+12:00Upgrade to our Mail Servers<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>15:46</var> NZST</small><br><strong>Completed</strong> - This change has been completed now.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> NZST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>11:50</var> NZST</small><br><strong>Scheduled</strong> - In order to improve our mail servers, we will be upgrading the base of our MTA's to a newer version. No impact to mail flow is expected.<br />Rollback: In the event of any issues we will roll back to the previous configuration.</p>tag:status.smxemail.com,2005:Incident/179793482023-07-28T10:48:05+12:002023-07-28T10:48:05+12:00SMX Portal mail search and reports delivery<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:48</var> NZST</small><br><strong>Resolved</strong> - This issue has been resolved now. Thank you for your patience and we apologise for any inconvenience caused.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:07</var> NZST</small><br><strong>Monitoring</strong> - The SMX portal mail search is working now and reports are starting to come through.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>08:21</var> NZST</small><br><strong>Investigating</strong> - There is currently an issue with the SMX portal mail search and the delivery of reports . We are investigating and will update this once more information is known.</p>tag:status.smxemail.com,2005:Incident/179422242023-07-26T16:39:45+12:002023-07-26T16:39:45+12:00Minor Upgrade to SMX Email Admin User Interface<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>16:39</var> NZST</small><br><strong>Completed</strong> - This change has been completed now.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>20:00</var> NZST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>17:07</var> NZST</small><br><strong>Scheduled</strong> - The SMX email admin portal User Interface is being updated with minor improvements to message search and internal components.<br /><br />During the change window the portal will be unavailable for approximately 10 minutes <br /><br />Rollback: In the event of any infrastructural issues we will roll back to the previous configuration</p>tag:status.smxemail.com,2005:Incident/179413682023-07-24T15:50:14+12:002023-07-24T15:50:14+12:00Outbound emails queuing<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>15:50</var> NZST</small><br><strong>Resolved</strong> - This issue has been resolved, we apologise for any inconvenience caused and thank you for your patience.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>14:23</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating an issue with outbound emails which are being queued when sending out via SMX. We are investigating this issue at high priority and will provide updates on a regular basis.</p>tag:status.smxemail.com,2005:Incident/176573742023-06-23T11:38:36+12:002023-06-23T11:38:36+12:00SMX reports and email logs<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>11:38</var> NZST</small><br><strong>Resolved</strong> - This issue has been resolved now. Thank you for your patience.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>09:22</var> NZST</small><br><strong>Identified</strong> - This is in the process of being resolved and reports and logs should start coming through now. Further updates will be posted here.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>08:07</var> NZST</small><br><strong>Investigating</strong> - There is currently an issue with searching mail logs in the SMX email portal at present. Some users may not have received reports overnight , we are currently investigating these issues and updates will be posted here.</p>tag:status.smxemail.com,2005:Incident/174162782023-05-31T16:04:38+12:002023-05-31T16:04:50+12:00QSR Self Release portal<p><small>May <var data-var='date'>31</var>, <var data-var='time'>16:04</var> NZST</small><br><strong>Resolved</strong> - This issue has now been resolved. SMX apolgises for any inconvenience caused and thank you for your patience while we resolved this issue.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>16:02</var> NZST</small><br><strong>Investigating</strong> - There is currently an issue where users are unable to log into the QSR website - https://intel.smxemail.com/. We are investigating this issue at present and updates will posted here as soon as they are known.</p>tag:status.smxemail.com,2005:Incident/174152362023-05-31T08:47:39+12:002023-05-31T08:47:39+12:00Issue sending out to *.nz domains.<p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:47</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>13:38</var> NZST</small><br><strong>Monitoring</strong> - Some customers maybe experiencing an issue sending out to *.nz domains. This is an issue which has impacted all New Zealand internet users and has been identified by Internet NZ last night at about 10:45pm . SMX has cleared the cache of the SMX DNS servers to help customers pick up the correct DNS entries faster. For further information and advise on this issue please see https://status.internetnz.nz/ <br />Please contact SMX support if you need further assistance with this issue.</p>tag:status.smxemail.com,2005:Incident/171863202023-05-10T10:11:00+12:002023-05-10T10:11:00+12:00SMX Email Admin Portal Deployment<p><small>May <var data-var='date'>10</var>, <var data-var='time'>10:11</var> NZST</small><br><strong>Completed</strong> - This change has been completed now.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> NZST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>11:54</var> NZST</small><br><strong>Scheduled</strong> - In order to improve security and stability we are upgrading the SMX3 admin portal (https://portal.smxemail.com) to the current release.<br /><br />As part of this change, we're also applying infrastructural changes to the platform hosting the portal.<br /><br />The portal will be unavailable for approximately 30 minutes. There is no impact to inbound or outbound mail and users will be able to access their email throughout.<br /><br />Rollback: In the event of any infratructural issues we will roll back to the previous configuration</p>tag:status.smxemail.com,2005:Incident/168428132023-04-14T14:01:43+12:002023-04-14T14:01:43+12:00SMX3 Archiving/Quarantine System Update<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>14:01</var> NZST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>13:05</var> NZST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>15:31</var> NZST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>11:25</var> NZST</small><br><strong>Scheduled</strong> - In order to improve security and stability we are upgrading the SMX Archiving/Quarantine services to the current release.<br /><br />Archiving/quarantine services may be down for approximately 30 minutes and should have minimal impact to inbound or outbound mail for the duration of the change.</p>tag:status.smxemail.com,2005:Incident/166244002023-03-28T14:58:21+13:002023-03-28T14:58:21+13:00SMX Email Admin Portal Deployment<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:58</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:00</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>12:28</var> NZDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>12:28</var> NZDT</small><br><strong>Scheduled</strong> - In order to improve security and stability we are upgrading the SMX Email admin portal (https://portal.smxemail.com) to the current release.<br /><br />As part of this change, we're also applying infrastructural changes to the platform hosting the portal.<br /><br />The portal will be unavailable for approximately 30 minutes. There is no impact to inbound or outbound mail and users will be able to access their email throughout. Users will not, however, be able to change their password, or update mail forwards, whitelists, and blacklists for the duration of the change.<br /><br />Rollback: In the event of any infrastructural issues we will roll back to the previous configuration</p>tag:status.smxemail.com,2005:Incident/166119772023-03-23T16:29:45+13:002023-03-23T16:29:45+13:00Connection reset errors<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>16:29</var> NZDT</small><br><strong>Resolved</strong> - This issue has now been resolved. Thank you for your patience.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>13:34</var> NZDT</small><br><strong>Update</strong> - A fix is being rolled out to all mail severs at present. This incident will be updated once this has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>12:22</var> NZDT</small><br><strong>Identified</strong> - Some senders maybe getting "Connection reset" errors when sending into SMX customers. A fix has been developed which is currently in testing and will be released soon. Further updates to this issue will be posted soon.</p>tag:status.smxemail.com,2005:Incident/162025912023-03-23T12:16:03+13:002023-03-23T12:16:27+13:00Mailreport database server maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>12:16</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>20:00</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>18:40</var> NZDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>18:40</var> NZDT</small><br><strong>Scheduled</strong> - The SMX email administration portal will be unavailable for around 5 minutes while we perform database maintenance. Note: this maintenance is different to the one scheduled for Wed, 22 Feb 2023.</p>