SMX Support ticketing tool transition

Incident Report for SMX Secure Cloud Solutions

Resolved

This incident has been resolved.

Posted Apr 01, 2020 - 12:23 NZDT

Update

We are receiving tickets to our ticketing system, however auto replies with ticket numbers are not being sent out at present. We are working to resolve this currently.

Posted Mar 16, 2020 - 12:22 NZDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 13, 2020 - 11:46 NZDT

Investigating

Due to an upgrade to our ticketing system you may experience delays or duplicate responses on cases submitted to our service desk.

SMX Support would like to apologize in advance for any potential delays.

Posted Mar 13, 2020 - 09:00 NZDT

This incident affected: SMX Service Desk.