Welcome to the SMX Status Page
All Systems Operational

About This Site

SMX updates this page when there is any customer impacting incidents and scheduled maintenance.

To ensure you receive all incident updates we suggest you subscribe to this page using a non-SMX filtered email address. You may wish to subscribe via text also.

Please note if you subscribe via text you will only receive a notification when an incident is created and resolved. You will not receive notifications for updates. You may wish to subscribe via email as well or visit this page during the incident for updates.

As this page is external to SMX we will still be able to update you in the case of SMX service disruption.

Mail Filtering Operational
90 days ago
100.0 % uptime
Today
Quarantine and Archiving Operational
90 days ago
100.0 % uptime
Today
Mail Hosting ? Operational
Webmail ? Operational
POP/IMAP ? Operational
SMX Portal ? Operational
Website ? Operational
SMX Service Desk Operational
Phoneline Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
The SMX New Zealand primary site will be unavailable up to 30min between 01:00 and 06:00 NZDT on Wednesday, 28th October, 2020, due to scheduled maintenance by our connectivity provider. Access to the SMX administrative portal, Archiving, Quarantine and hosted mailboxes will be unavailable. Mail flow for Secure Email Gateway customers will not be affected.
Posted on Oct 19, 10:42 NZDT
SMX will perform routine maintenance in the New Zealand primary site between 09:30 pm - 11:00pm (NZDT), Thursday 29th October 2020. During the advertised window there will be few short periods of disruptions to mail services. In our experience, affected clients will be able to reconnect automatically.
Posted on Oct 23, 14:40 NZDT
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 10:15 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:00 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 10:44 NZDT
Scheduled - The SMX Australia secondary location will be unavailable for several periods of up to 10 minutes during the advertised window. The primary site will remain available throughout and as such, we do not expect any impact to customers. No customer action is required.
Oct 19, 10:39 NZDT
Oct 20, 2020
Completed - The scheduled maintenance has been completed.
Oct 20, 09:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:01 NZDT
Scheduled - The SMX New Zealand primary site will be unavailable up to 1 hour between 02:00am and 08:00am NZDT on Tuesday, 20th October, 2020, due to scheduled maintenance by our connectivity provider. Access to the SMX administrative portal, Archiving, Quarantine and hosted mailboxes will be unavailable. Mail flow for Secure Email Gateway customers will not be affected.
Oct 12, 10:43 NZDT
Completed - The scheduled maintenance has been completed.
Oct 20, 08:24 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 NZDT
Scheduled - SMX is making further adjustmets of priority of mail filtering sites in Australia to better reflect their roles for future development.

No customer impact is expected.
Oct 16, 15:59 NZDT
Oct 19, 2020
Oct 18, 2020
Completed - The scheduled maintenance has been completed.
Oct 18, 10:14 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 NZDT
Scheduled - SMX will migrate our New Zealand secondary site to a new hosting provider at 21:10 NZDT on Saturday 17th October, 2020. No customer action is required, and no customer impact is expected.
Oct 15, 13:11 NZDT
Oct 17, 2020
Oct 16, 2020
Completed - The change has been completed.
Oct 16, 09:01 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 NZDT
Scheduled - SMX is adjusting priority of mail filtering sites in Australia to better reflect their roles for future development. No customer impact is expected.
Oct 13, 16:17 NZDT
Oct 15, 2020
Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.