Welcome to the SMX Status Page
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:00 NZDT
Scheduled - For the week of September 27th to October 4th, 2021, SMX will be conducting failover testing of our Secure Email Gateway. No impact is expected, but in the event of any delivery issues or delays, please contact SMX Support.

About This Site

SMX updates this page when there is any customer impacting incidents and scheduled maintenance.

To ensure you receive all incident updates we suggest you subscribe to this page using a non-SMX filtered email address. You may wish to subscribe via text also.

Please note if you subscribe via text you will only receive a notification when an incident is created and resolved. You will not receive notifications for updates. You may wish to subscribe via email as well or visit this page during the incident for updates.

As this page is external to SMX we will still be able to update you in the case of SMX service disruption.

Mail Filtering Under Maintenance
90 days ago
100.0 % uptime
Today
Quarantine and Archiving Operational
90 days ago
100.0 % uptime
Today
SMX Portal ? Operational
Website ? Operational
SMX Service Desk Operational
Phoneline Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 29, 2021

No incidents reported today.

Sep 28, 2021

No incidents reported.

Sep 27, 2021

Unresolved incident: Secure Email Gateway Failover Testing.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 12:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 12:00 NZST
Scheduled - SMX will be conducting failover testing of our Secure Email Gate for 48 hours from 12:00 Noon NZST Monday 20th of September 2021. No impact is expected, but in the event of any delivery issues or delays, please contact SMX Support
Sep 20, 08:25 NZST
Sep 21, 2021

No incidents reported.

Sep 20, 2021
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - From 5PM NZST on Wednesday 15th September until 1AM Friday 17th September 2021, SMX customers who use Microsoft 365 may have noticed their inbound emails were queuing. This was due to rate limiting by Microsoft 365 of the SMX New Zealand secondary site. From 12 Noon on Thursday SMX applied measures to re-route affected messages, so impact was limited after this time.

The rate limits have now been lifted and any previously queued emails have been delivered. Thank you for your patience.
Sep 17, 08:23 NZST
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 23:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:00 NZST
Scheduled - SMX will be conducting network maintenance for 4 hours from 19:00 NZST Wednesday 15th of September 2021. No impact is expected, but in the event of any delivery issues or delays, please contact SMX Support
Sep 14, 14:24 NZST