Welcome to the SMX Status Page
All Systems Operational

About This Site

SMX updates this page when there is any customer impacting incidents and scheduled maintenance.

To ensure you receive all incident updates we suggest you subscribe to this page using a non-SMX filtered email address. You may wish to subscribe via text also.

Please note if you subscribe via text you will only receive a notification when an incident is created and resolved. You will not receive notifications for updates. You may wish to subscribe via email as well or visit this page during the incident for updates.

As this page is external to SMX we will still be able to update you in the case of SMX service disruption.

Mail Filtering Operational
90 days ago
100.0 % uptime
Today
Quarantine and Archiving Operational
90 days ago
100.0 % uptime
Today
SMX Portal ? Operational
Website ? Operational
SMX Service Desk Operational
Phoneline Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 14, 2024

No incidents reported today.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024
Resolved - This incident has now been resolved.
May 31, 16:47 NZST
Monitoring - The fix for this issue has been rolled out to all SMX mail servers and these messages are no longer being rejected. We are continuing to monitor for any issues.
May 30, 19:36 NZST
Update - The SMX team have continued to work on the issue since it was first identified and are confident that a fix has been developed.

Rigorous testing is currently underway and it is our intention to implement the update today, once we are 100% confident it solves the issue for all.

May 30, 16:35 NZST
Update - On Monday 27th May SMX was made aware of an issue where a small number of emails being sent into SMX customers were failing DKIM and were being rejected by SMX in error.

Our initial assessment was that the issue was contained to a single sender, however our investigations show that it may be impacting a very small number of additional senders and customers.

These emails are being rejected before they reach SMX email policies preventing them from being whitelisted or opted out from filtering checks.

A fix is currently being developed for this issue. Before this is released it will undergo thorough testing to make completely sure there is no adverse impact to any other aspects of email filtering.

We will provide regular updates on progress.

SMX would like to apologise to the customers that have been affected by this issue and appreciate your patience while we address this with urgency.

May 29, 17:25 NZST
Update - A fix has been developed for this issue, this is the process of being reviewed and tested. Further details will be updated here once they are known.
May 29, 10:40 NZST
Identified - An issue has been identified where there is an increase emails are being rejected due to DKIM, a fix is under development for this issue. Further details will be updated here once they are known.
May 28, 17:14 NZST