Welcome to the SMX Status Page
All Systems Operational

About This Site

SMX updates this page when there is any customer impacting incidents and scheduled maintenance.

To ensure you receive all incident updates we suggest you subscribe to this page using a non-SMX filtered email address. You may wish to subscribe via text also.

Please note if you subscribe via text you will only receive a notification when an incident is created and resolved. You will not receive notifications for updates. You may wish to subscribe via email as well or visit this page during the incident for updates.

As this page is external to SMX we will still be able to update you in the case of SMX service disruption.

Mail Filtering Operational
90 days ago
100.0 % uptime
Today
Quarantine and Archiving Operational
90 days ago
100.0 % uptime
Today
Mail Hosting ? Operational
Webmail ? Operational
POP/IMAP ? Operational
SMX Portal ? Operational
Website ? Operational
SMX Service Desk Operational
Phoneline Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Throughout next week SMX will perform disaster recovery testing for our New Zealand and Australia Secure Email Gateway (SEG) services. This involves switching service endpoints such that the majority of email traffic flows through what is usually our secondary location. No impact is expected, and no action is required of our customers.

The change will be applied progressively (one service or part of the service per day) according to the following schedule:

Monday 21st June 7AM NZDT - Australia Inbound SEG
Tuesday 22nd June 7AM NZDT - Australia Outbound SEG
Wednesday 23rd June 7AM NZDT - New Zealand Inbound SEG
Thursday 24th June 7AM NZDT - New Zealand Inbound SEG
Friday 25th June 7AM NZDT - New Zealand Outbound SEG

Please contact Support if you have any questions or concerns. https://smxemail.com/help-support/support
Posted on Jun 18, 10:56 NZST
SMX will perform disaster recovery testing for our Australia Secure Email Gateway (SEG) services. This involves switching service endpoints such that the majority of email traffic flows through what is usually our secondary location. No impact is expected, and no action is required of our customers.

Tuesday 22nd June 7AM NZDT - Australia Outbound SEG

Please contact Support if you have any questions or concerns. https://smxemail.com/help-support/support
Posted on Jun 18, 10:57 NZST
SMX will perform disaster recovery testing for our New Zealand Secure Email Gateway (SEG) services. This involves switching service endpoints such that the majority of email traffic flows through what is usually our secondary location. No impact is expected, and no action is required of our customers.

The change will be applied progressively (one service or part of the service per day) according to the following schedule:

Wednesday 23rd June 7AM NZDT - New Zealand Inbound SEG
Thursday 24th June 7AM NZDT - New Zealand Inbound SEG
Friday 25th June 7AM NZDT - New Zealand Outbound SEG

Please contact Support if you have any questions or concerns. https://smxemail.com/help-support/support
Posted on Jun 18, 10:57 NZST
SMX will perform disaster recovery testing for our New Zealand Secure Email Gateway (SEG) services. This involves switching service endpoints such that the majority of email traffic flows through what is usually our secondary location. No impact is expected, and no action is required of our customers.

The change will be applied progressively (one service or part of the service per day) according to the following schedule:

Thursday 24th June 7AM NZDT - New Zealand Inbound SEG
Friday 25th June 7AM NZDT - New Zealand Outbound SEG

Please contact Support if you have any questions or concerns. https://smxemail.com/help-support/support
Posted on Jun 18, 10:58 NZST
SMX will perform disaster recovery testing for our New Zealand Secure Email Gateway (SEG) services. This involves switching service endpoints such that the majority of email traffic flows through what is usually our secondary location. No impact is expected, and no action is required of our customers.

Friday 25th June 7AM NZDT - New Zealand Outbound SEG

Please contact Support if you have any questions or concerns. https://smxemail.com/help-support/support
Posted on Jun 18, 10:58 NZST
Past Incidents
Jun 18, 2021

No incidents reported today.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021
Resolved - This incident has been resolved.
Jun 15, 12:45 NZST
Monitoring - Due to a log processing error, the SMX Admin Portal message search function may not include messages sent or received over the weekend. Quarantine search and release functions are also affected. The error has been corrected, and we are now re-processing the logs, which we expect to be completed later today.
Jun 14, 12:32 NZST
Jun 14, 2021
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.